While the journey to becoming a full Managed
Service Provider can feel daunting—marked by fragmented toolsets, integration hurdles, and
costly vendor evaluations—the right support can
make all the difference. The SuccessPath to MSP
Video Series is designed to help VARs and
emerging MSPs confidently transition to a
managed services model and unlock new
growth opportunities.
Moving your business to an MSP model opens the door to:
- Selling more vendors and solutions
- Increasing predictable, recurring revenue
- Building long-term customer relationships through ongoing services
This guided video series removes complexity by showing you exactly how to evolve your business—step by step—using proven tools, integrations, and service frameworks.
A Guided, Build-As-You-Go MSP Journey
Each episode in the SuccessPath series builds on the last, helping you progress through a three-level MSP maturity journey—from establishing core managed services to delivering advanced security and management capabilities. Partners who complete the full series will earn the SuccessPath to MSP Program Graduate badge, recognizing their commitment and readiness to deliver managed services with confidence.
Throughout the journey, the D&H Managed Services team is with you every step of the way, helping you:
- Identify the right tools and vendors for each stage
- Build a scalable, services-ready software stack
- Leverage a strong lineup of MSP-focused vendors across management, security, backup, and cloud
- Access guidance, resources, and expertise to accelerate your growth
Whether you re just starting to move beyond break-fix or looking to strengthen and scale your existing MSP practice, SuccessPath provides a clear, supported roadmap to get you there.
Basic MSP - Foundational Care & Feeding Layer
- Establish your managed service operations with essential tools like PSA, RMM, ticketing, and documentation.
- Standardize client management and service delivery.
- Begin meeting baseline compliance for HIPAA, SOC 2, and ISO 27001.
- Build recurring revenue through predictable service operations.
Outcome: Move from break-fix to true managed services.
Enhanced MSP - Security + Productivity Layer
- Add advanced endpoint security (EDR), BCDR, and multi-factor authentication.
- Integrate device management (Intune, Autopilot) and advanced email security with DLP
- Expand compliance reach (FDIC, SOX) with layered defense and proactive monitoring.
- Improve client satisfaction with faster service resolution and visible risk reduction.
Outcome: Scale your MSP business into a security-first, automation-enabled provider.
MSSP - Full Security Operations + Advanced Management Layer
- Transition to enterprise-grade managed security with SOC, MDR/XDR, SIEM, and Zero Trust capabilities.
- Deliver 24/7 threat detection, compliance reporting, and advanced remediation.
- Offer high-margin, differentiated services aligned to frameworks like NIST 800-171, HIPAA, and GDPR.
- Position your organization as a trusted security partner for regulated industries.
Outcome: Achieve full MSSP maturity, expanding into compliance-driven and enterprise markets.
Microsoft's Role in Advancing Your MSP Journey
Microsoft plays a key role in helping partners grow from VARs to MSPs to MSSPs by providing the cloud platforms and security technologies that make managed services scalable and profitable.
For VARs and emerging MSPs, solutions like Microsoft 365, Azure, and device management enable the shift from one time product sales to recurring, service-led revenue. As your practice matures, Microsoft s integrated management and security tools help standardize service delivery, strengthen security, and support compliance without added complexity.
For partners ready to offer advanced security services, Microsoft delivers an enterprise-grade security platform—including XDR, SIEM, and Zero Trust—built to be managed by partners, allowing you to deliver differentiated, high margin MSSP offerings while owning the customer relationship
Together, Microsoft and D&H SuccessPath provide the foundation, guidance, and technology to help you grow with confidence at every stage.
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